Quality support

Tereos Starch & Sweeteners endeavours to supply products and services which comply with its customers’ requirements and with the safety and quality standards set by regulations. At Tereos Starch & Sweeteners, Quality is more than just complying with specifications and certifications. The quality department, by supporting customers and other departments in the company, also contributes to customer satisfaction by bringing added-value:

  • adapting specifications to find the best compromise between customer expectations and production capabilities.
  • answering customer’s documentary requests : certificates, statements, questionnaires to provide technical information on products.
  • applying great care and efficient methods to process customers claims.
  • supporting customers to get the most out of our products.

The Quality department is supported by information management systems that facilitate easy reviewing of production and final product analyses which ultimately result in continuous improvement.

Complaints management system

Efficient reaction to claims is critical in the appreciation of service. Tereos Starch & Sweeteners considers each customer claim as an opportunity to improve. In the investigation process, focus is put on in depth root cause analysis to improve operations and systems, and avoid recurrence. Tereos Starch & Sweeteners has also heavily invested in training programmes for employees. Moreover, direct dialogue with customers and pro-activity are favoured to explain and solve issues.

Claims are answered with the best solution within a maximum of 10 days. Tereos Starch & Sweeteners communicates with each customer through a dedicated Customer Service Agent. In order to provide customers with the most appropriate service, our Customer Service Agents are trained on information systems, quality and food safety, as well as ISO requirements. They receive regular updates on Tereos Starch & Sweeteners products and applications.

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