Technical support

Company Service & SupportTechnical support

The Innovation process at Tereos Starch & Sweeteners ensures that researchers and technical support teams work for customers in a reactive and proactive way and that the company’s products continuously fit ever-changing market needs.

Click here to find out more about Tereos Starch & Sweeteners's innovation organisation

- The New Product and Process Development team (NPD) is in charge of developing new products that answer market needs. Next to that, the team works on engineering and daily process optimisation, challenging technology providers for innovative solutions. It builds and maintains excellence in new technologies, ensuring that the company remains at the highest level of know-how and efficiency in its expertise fields, to ensure future competitiveness. 

- The Application Centre regroups all competencies and equipment necessary to evaluate new products, identifies and develops application opportunities aligned with consumers’ and customers’ needs and supports customers for optimal application of Tereos Starch & Sweeteners’s products.

- Tereos Starch & Sweeteners field teams of Customer Technical Support are close to customers and backed up by the NPD and Application teams. Their goal is to ensure that customer’s individual objectives are met, by

  • recommending the most appropriate products to fit every process and formulations
  • developing tailor-made formulations for specific needs
  • offering solutions to reduce costs
  • helping with troubleshooting, including supporting plant trials at customers’ premises
  • providing the most up-to-date knowledge of our products and their functional benefits, share the latest information and perspectives in many applications
  • delivering training programmes designed to help customers become fully familiar with our products and their properties and applications
  • designing and implement starch adhesives installations for the corrugated industry
  • optimising the nutritional profile of foodstuffs

 



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