Logistics optimisation

Company Service & SupportLogistics optimisation

Supply chain is a central activity, which requires constant attention for continued improvement. It is all the more complex that external partners are involved at all steps to store and distribute the products to customers. Tereos Starch & Sweeteners has close partnerships with 5 external warehouses and more than 70 transport carriers handling about 75 000 deliveries each year.

Transport providers are major partners and are fully integrated in the customer satisfaction approach. To ensure the best delivery performance, Tereos Starch & Sweeteners's computer system is capable of dispatching all the customers’ logistical requirements from production to delivery point.

Tereos Starch & Sweeteners has a fully integrated Customer Logistic Specifications (CLS) procedure: customer requirements are stored in a reliable database and then they facilitate information access and exchange between all stakeholders across the supply chain.

The Supply chain department also includes the Customer Service Centre, composed of 25 agents based in Aalst, and the preferred daily contact between Tereos Starch & Sweeteners and its customers, in charge of implementing the contractual agreement from order to cash. They also manage all inquiries related to transport, finance and quality questionnaires.

 



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