The customer-oriented mind-set is one of the key principles of action of Tereos Starch & Sweeteners’s organisation with proximity serving as a major lever of success. Tereos Starch & Sweeteners is committed to a policy of continual improvement with the aim of being recognised as its customer’s most reliable partner. To assist in this company-wide approach and reach the desired level of excellence, Tereos Starch & Sweeteners’s Customer Satisfaction Department is in close relationship with the customers. This cross-departmental team is positioned at the heart of the organisation and ensures customers' needs are met.
Tereos Starch & Sweeteners places the customer at the heart of its developments and devotes substantial resources to their commercial and technical partnership: a Customer Service Centre, a Scientific and Regulatory affairs department, 3 research centres all around Europe dedicated to the development of new products & processes, innovative applications and technical support and on-site Quality experts. By giving priority to the needs of customers through this Customer Satisfaction policy, Tereos Starch & Sweeteners can adapt its products and industrial processes and anticipate market developments.
The performance of a service offered by the company has been measured by customer satisfaction surveys. Survey results supported improvement programmes and revealed a very positive global perception about the company: almost 40% of our customers agree that “it is easy to do business with Tereos Starch & Sweeteners” when compared to competitors.
Tereos Starch & Sweeteners involves its employees, its logistic partners and its customers in its Customer Satisfaction approach. Working together means sharing ideas, testimonials, best actions and successes. Customers are regularly invited to participate in Tereos Starch & Sweeteners’s internal events to share their expectations, issues and good practices.